What’s the cancellation/refund policy?

What’s the cancellation/refund policy?

Open Photo Tours

As part of competitive pricing for open tours, these tours are non-refundable except at our discretion. However, you may:

  • Reschedule a tour for another date (must notify at least 3 hours before your tour start time).
  • Give the tour booking to someone else at no extra charge, as long as you notify us first.
  • Request a 50% refund up to 7 days before your tour start time.

Photo Tours leave on the advertised start time. Please be on time or even 5 minutes early.

Private Photo Tours

A 50% non-refundable deposit (per booked tour) is required to secure your private photo tour booking.

If you decide to pay on the day and miss our agreed appointment, please note you still owe the 50% deposit by later payment (paypal or bank transfer).

You may reschedule a private photo tour (on guide availability) at no extra charge up to 4 hours before a tour starts.

Please see Private Photo Tours (here) for further info.